Refunds & Exchange Policy

MyBabyGears

Effective Date: October 22, 2026
Last Updated: October 22, 2026

At MyBabyGears, we strive to provide quality baby products and a reliable shopping experience. Please review our Refunds & Exchange Policy before placing an order. This policy explains our rules for order cancellations, refunds, and exchanges.

Order Cancellations

Customers may cancel an order and receive a full refund if the cancellation request is submitted at least seven (7) calendar days before the scheduled delivery date.

To qualify for a full cancellation refund, you must contact our customer service team and receive confirmation that your cancellation request has been accepted.

The following cancellation rules apply:

• Seven or more days before delivery: Eligible for a full refund, provided the cancellation request is accepted.

• Fewer than seven days before delivery: Cancellations are not eligible for a refund.

• On the scheduled delivery date: Cancellations are not eligible for a refund.

Cancellation requests made less than seven days before the scheduled delivery date, including requests made on the delivery date, are strictly nonrefundable under our standard policy, except where a refund is required by applicable law or approved under our defective or incorrect item policy.

If your order has already been shipped, dispatched, or prepared for delivery, additional restrictions may apply. Please contact us as soon as possible if you need to cancel an order.

Defective or Incorrect Items

Customer satisfaction is important to us. If you receive a defective item or an item that is different from what you ordered, you may choose either of the following remedies:

• Full refund: Receive a full refund for the affected item.

• Exchange: Request a replacement with the correct or nondefective item, subject to availability.

To request a refund or exchange, please contact us promptly after receiving your order.

Please include the following information with your request:

• Your order number.

• A description of the issue.

• Photographs or videos showing the defect or incorrect item, if reasonably available.

• Any additional information needed to verify the order and resolve the issue.

We will review your request and provide instructions for the next steps. If an exchange is approved but the replacement item is unavailable, we will discuss an appropriate resolution with you.

Approved refunds or exchanges for defective or incorrect items are not subject to the standard seven-day cancellation restriction, except as otherwise permitted by applicable law.

Refund Processing

Once a refund is approved, it will generally be issued to the original payment method used for the purchase.

Please allow a reasonable processing period for us and your payment provider to complete the refund. The time it takes for the funds to appear in your account may vary depending on your bank, card issuer, or payment service.

Where applicable, we will provide confirmation when your refund has been processed.

A full refund means the full amount paid for the affected order or item, as applicable to the approved claim and required by law.

Exchanges

Exchanges are available for items confirmed to be defective or incorrectly shipped.

To help us resolve your request efficiently, please contact customer service before returning any product. We will provide return instructions and explain the exchange process.

Replacement items are subject to availability. If an appropriate replacement cannot be provided, we will offer an applicable alternative or refund as required by this policy and applicable law.

Return Shipping

For approved claims involving defective or incorrect items, MyBabyGears will provide return-shipping instructions and explain any applicable shipping arrangements.

Customers should not send items back without first contacting us, as unauthorized returns may delay processing.

For cancellations that are not eligible for a refund under this policy, return shipping or refusing delivery does not automatically create a right to a refund.

Important Exceptions and Legal Rights

This policy is subject to applicable federal and state laws in the United States. Nothing in this policy is intended to waive or restrict any consumer rights that cannot legally be waived.

If MyBabyGears cannot ship or deliver an order as promised, applicable laws may require additional notice, consent, cancellation options, or refunds. We will comply with applicable legal requirements.

If you believe your order qualifies for a refund or exchange under this policy or applicable law, please contact us so we can review your situation.

Contact Us

For cancellation requests, refund inquiries, or exchange assistance, please contact us at premiumbabynyc@gmail.com

Please include your order number in all order-related communications so we can assist you efficiently.

Thank you for shopping with MyBabyGears.