Shipping Policy

MyBabyGears

Effective Date: October 22, 2026
Last Updated: October 22, 2026

At MyBabyGears, we aim to provide a smooth, reliable, and transparent shipping experience. This Shipping Policy explains how we process orders, calculate shipping costs, communicate delivery estimates, and handle shipping delays and delivery issues.

This policy applies to orders placed through our online store and is subject to applicable United States federal and state laws.

Order Processing

Orders are processed after payment has been successfully authorized or received.

Processing times may vary depending on product availability, order volume, supplier fulfillment, holidays, and other operational circumstances. Any specific processing timeframe displayed on a product page or at checkout will apply to the relevant order.

Order processing time is separate from transit time. The estimated delivery date should account for both processing and shipping whenever a delivery estimate is provided.

We will make reasonable efforts to process orders within the stated timeframe and will communicate material delays as required by applicable law.

Shipping Methods and Delivery Estimates

Available shipping methods, estimated delivery dates, and applicable shipping charges will be displayed at checkout or otherwise communicated before purchase.

Delivery estimates depend on factors such as the shipping destination, carrier service, product availability, and order processing time.

Unless a specific delivery guarantee is expressly provided, delivery dates are estimates and are not guaranteed.

We will not advertise or promise a shipping timeframe unless we have a reasonable basis to expect that we can meet it.

Shipping Rates and Fees

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping costs may vary according to destination, package dimensions, weight, shipping method, and applicable promotions.

Any free-shipping offers will be subject to the conditions stated in the relevant offer. Additional charges will be disclosed before purchase whenever required by law.

Applicable sales taxes and other legally required charges may also be added at checkout.

Shipping Locations

MyBabyGears intends to serve customers in the United States, subject to the destinations and shipping options available through our store.

The destinations we can serve may depend on product availability, carrier restrictions, supplier arrangements, and applicable laws.

If we offer international shipping, additional shipping charges, customs duties, import taxes, and other destination-specific requirements may apply. Any such charges that customers are responsible for will be disclosed as required by applicable law.

Please confirm that your destination is eligible for shipping before placing an order.

Tracking Information

When tracking is available, we will provide tracking information by email or through the order-status page.

Tracking information may take some time to become active after a shipping label is created or a package is handed to the carrier.

Once tracking becomes available, customers can use the provided link to monitor shipment progress.

If you have not received tracking information within the applicable processing or shipping timeframe, please contact our customer service team.

Shipping Delays

Although we make reasonable efforts to fulfill orders on time, delays may occur because of severe weather, carrier disruptions, inventory shortages, supplier delays, transportation issues, or other unforeseen circumstances.

If we cannot ship your order within the timeframe stated at the time of purchase, we will provide the notice and options required by applicable law.

Depending on the circumstances, these options may include:

• Agreeing to a revised shipping date.

• Canceling the order and receiving a full refund for the unshipped merchandise.

If no shipping timeframe was stated, the FTC's Mail, Internet, or Telephone Order Merchandise Rule generally requires shipment within 30 days after receipt of a properly completed order, subject to applicable exceptions.

We will not require customers to accept an unreasonable delay or waive a refund right that is protected by law.

Incorrect Shipping Addresses

Customers are responsible for entering accurate and complete shipping information at checkout.

If you discover an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed, shipped, or transferred to a carrier.

If a package cannot be delivered because of an incorrect or incomplete address supplied by the customer, additional shipping charges or other arrangements may be necessary, subject to applicable law.

Please contact us before placing a new order if a previous shipment was returned because of an address issue.

Lost, Delayed, or Missing Packages

If your package appears to be delayed, lost, or missing, please contact our customer service team with your order number and tracking information.

We will review the available tracking details and, where appropriate, coordinate with the carrier or fulfillment provider to investigate the shipment.

A carrier's tracking status alone does not eliminate any rights you may have under applicable law.

If an order is not delivered or cannot be fulfilled, we will review the circumstances and provide any replacement, refund, or other remedy required by law or our applicable store policies.

Damaged Packages and Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from the item you ordered, contact us promptly and provide your order number, a description of the issue, and photographs when reasonably available.

We will review the issue and explain the available resolution, which may include a replacement, exchange, or refund in accordance with our Refunds & Exchange Policy and applicable law.

For baby products, please discontinue use of any item that appears damaged or unsafe until the issue has been resolved.

Delivery Confirmation and Packages Marked Delivered

If tracking indicates that a package has been delivered but you cannot locate it, we recommend checking the delivery location, nearby entrances, household members, building management, or the carrier's delivery information.

Please contact us if the package remains missing. We will review the available information and determine the appropriate next steps.

A “delivered” tracking status does not automatically waive any consumer rights or legal remedies that may apply to your order.

Order Cancellations and Shipping

Our Refunds & Exchange Policy explains the standard cancellation terms for MyBabyGears orders.

Under our standard policy, cancellation requests made at least seven (7) calendar days before the scheduled delivery date may qualify for a full refund. Requests made fewer than seven days before delivery, including on the delivery date, are generally not eligible for a refund under our standard customer-requested cancellation policy.

These restrictions do not apply where a refund or cancellation is required by applicable law, including circumstances in which MyBabyGears cannot ship an order as promised.

Once an order has shipped, cancellation may no longer be possible. Please contact us as soon as possible if you need assistance with an order.

Shipping Costs for Returns and Exchanges

Shipping arrangements for returns and exchanges are governed by our Refunds & Exchange Policy.

For approved claims involving defective or incorrect items, we will provide return instructions and explain any applicable shipping arrangements.

Customers should contact us before returning a product. Sending an item to an address not authorized by MyBabyGears may delay processing.

Nothing in this section limits any shipping-cost reimbursement or other remedy required by applicable law.

13. Product Availability and Split Shipments

Some products may be fulfilled from different warehouses or suppliers. As a result, items from a single order may arrive in separate packages.

Where applicable, tracking information may be provided separately for each shipment.

If an item becomes unavailable or a shipment cannot be completed as promised, we will communicate with the customer and provide the options and refunds required by applicable law.

Contact Us

If you have questions about shipping, delivery estimates, tracking information, or a missing or damaged package, please contact us at premiumbabynyc@gmail.com

Please include your order number when contacting us about a shipment so we can assist you efficiently.

Thank you for choosing MyBabyGears.